FAQs
Most Frequent Question And Answers
MY ACCOUNT & MY ORDER
How do I place an order?
Browse our fragrances, select the size you want, add to cart, and follow the secure checkout steps.
How long until I receive my perfume?
Delivery depends on your location but usually takes 3–7 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email.
PRODUCT AUTHENTICITY
Are all perfumes authentic?
Yes. All fragrances are sourced from trusted distributors and are 100% genuine.
What’s the difference between a Tester, Retail Bottle, and Decant?
A retail bottle is the standard version sold in stores, complete with original branded packaging and usually a cap, making it ideal for gifting. A tester bottle contains the exact same authentic fragrance but typically comes in a plain box and may not include a cap, as it is originally made for in-store display. A decant is a smaller quantity of the original fragrance transferred into a travel-sized atomizer, perfect for trying a scent before committing to a full bottle or for convenient everyday carry.
PAYMENT & SECURITY
Is it safe to pay online?
Yes, all payments are processed through secure, encrypted checkout systems.
Why isn’t COD available?
Cash on Delivery may not be available in all postal areas.
Are there any hidden charges?
No, the price you see is the price you pay.
RETURNS & EXCHANGES
Can I return a perfume if I don’t like it?
Due to hygiene, we only accept returns on unopened bottles.
How to claim return or refund?
To process claims for damaged, missing, or incorrect items, customers must record a clear unboxing video while opening the package.
Requests without an unboxing video may experience delays or may not be approved.
